Refund Policy

Customer Satisfaction Commitment

At Wing Snob, we are committed to delivering exceptional food and service that exceeds your expectations. We understand that sometimes things don't go as planned, and we want to make it right. This Refund Policy outlines the conditions and procedures for requesting refunds on purchases made with Wing Snob.

Last Updated: January 1, 2026

Effective Date: This policy applies to all purchases made on or after January 1, 2026.

Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

Time Frame Requirements

• Dine-in Orders: Refund requests must be made during your visit or within 2 hours of service
• Takeout Orders: Refund requests must be made within 24 hours of pickup
• Delivery Orders: Refund requests must be made within 2 hours of delivery
• Catering Orders: Refund requests must be made within 48 hours of the event date
• Gift Cards: Unused gift cards can be refunded within 30 days of purchase

Product Condition Requirements

• Food items must be substantially uneaten (more than 75% remaining)
• Items must be in their original packaging or containers where applicable
• Temperature-sensitive items must be returned at appropriate serving temperature
• Custom orders require proof of error on our part

Proof of Purchase

All refund requests require valid proof of purchase:

• Original receipt (physical or digital)
• Order confirmation number
• Payment card used for the transaction
• Valid photo identification

Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

Item/Service Type	Policy	Exceptions
Consumed Food Items	No refund if more than 25% consumed	Food safety or quality issues
Custom/Special Orders	No refund unless error on our part	Preparation mistakes by staff
Promotional Items	No cash refund on free items	Store credit may be offered
Event Catering Deposits	Non-refundable within 72 hours of event	Wing Snob cancellation or closure
Digital Orders	Third-party platform policies apply	Platform-specific terms

How to Request a Refund

Follow these steps to request a refund for your Wing Snob purchase:

Refund Methods and Timeline

Refunds will be processed using the following methods and timelines:

Original Payment Method

Refunds are typically issued to the original payment method used for the purchase:

• Credit/Debit Cards: 3-5 business days to appear on your statement
• Cash Payments: Immediate cash refund at the store location
• Mobile Payments: 1-3 business days (Apple Pay, Google Pay, etc.)
• Gift Cards: Store credit returned to original gift card or new gift card issued
• Third-Party Apps: Processed through the delivery platform (varies by platform)

Alternative Refund Options

In some cases, we may offer alternative refund methods:

• Store Credit: Equivalent value for future purchases (no expiration)
• Gift Card: Physical or digital gift card with refund amount
• Account Credit: Credit applied to your Wing Snob loyalty account

Exchanges vs. Refunds

Wing Snob offers exchanges as an alternative to refunds in many situations:

When Exchanges Are Preferred

• Incorrect order items (wrong sauce, size, etc.)
• Temperature issues (cold food, incorrect spice level)
• Minor preparation mistakes
• Missing items from an order
• Packaging issues

Exchange Process

Exchanges can often be processed more quickly than refunds:

• Immediate Replacement: New item prepared while you wait (dine-in)
• Priority Preparation: Rushed replacement for takeout/delivery
• Upgrade Options: Complementary upgrade to premium options when available
• Additional Items: Extra sides or drinks as compensation for inconvenience

Exchange Limitations

• Exchanges must be requested within the same timeframes as refunds
• Replacement items must be of equal or lesser value (or customer pays difference)
• Special dietary restrictions may limit exchange options
• Peak hours may result in longer wait times for exchanges

Damaged or Defective Food Policy

Wing Snob takes food quality and safety seriously. Special procedures apply to damaged or defective items:

Immediate Issues

For serious food quality or safety concerns, contact us immediately:

• Food Safety Concerns: Immediate refund plus replacement meal
• Foreign Objects: Full investigation, refund, and incident report
• Undercooked Food: Immediate replacement and temperature verification
• Severe Quality Issues: Refund plus goodwill compensation

Documentation Required

For quality issues, please provide:

• Clear photos of the problematic item
• Description of the issue and when it was discovered
• Retain the item for potential inspection (if safe to do so)
• Medical documentation (if illness resulted)

Contact Information for Refunds

Need to request a refund or have questions about our policy? Contact our customer service team:

Online Refund Portal

For faster service, submit refund requests through our online portal:

• Visit wing-snob.top/refund-request
• Provide your order information and issue details
• Upload photos if applicable
• Track your refund status online
• Receive email updates on processing

In-Store Refunds

Visit any Wing Snob location for immediate assistance with refund requests. Bring your receipt and the problematic items if applicable. Our managers are authorized to process most refunds on-site.

Third-Party Delivery Platforms

For orders placed through delivery apps:

• DoorDash, Uber Eats, Grubhub: Contact the platform first for fastest resolution
• Platform Limitations: If the platform cannot resolve your issue, contact us directly
• Direct Resolution: We can still help with quality issues regardless of ordering platform

Additional Information

Please note the following important details about our refund policy:

Policy Updates

Wing Snob reserves the right to update this refund policy at any time. Changes will be posted on our website and will apply to purchases made after the effective date of the updated policy.

Dispute Resolution

If you're not satisfied with the resolution of your refund request, you may escalate the issue to our regional manager or corporate customer service team. We're committed to finding a fair solution.

Fraudulent Claims

Wing Snob reserves the right to deny refund requests that appear fraudulent or abusive. Repeated unfounded refund requests may result in restriction of future refund privileges.

Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights beyond what is outlined in this policy.