Privacy Policy

Last Updated: January 3, 2025

1. Introduction

At Wing Snob, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website wing-snob.top, visit our restaurants, place orders, or use any of our services.

This policy applies to all information we collect about you when you:

• Visit our website or use our mobile applications
• Create an account with us
• Place orders for food delivery, pickup, or dine-in
• Sign up for our loyalty program or newsletters
• Contact our customer service team
• Participate in promotions, surveys, or events

By using our services, you agree to the collection and use of information in accordance with this policy. We never sell your personal data to third parties. Your trust is fundamental to our business, and we are committed to maintaining the confidentiality and security of your information.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when using our services:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, profile preferences, purchase history, favorite orders
• Payment Information: Credit card details, billing information (stored in encrypted format through secure payment processors)
• Order Details: Food preferences, special dietary requirements (vegan, halal, kosher, gluten-free), allergen information, delivery instructions
• Communication Records: Contact form submissions, customer service interactions, reviews, feedback, and survey responses
• Marketing Preferences: Newsletter subscriptions, promotional email preferences, communication choices
• Loyalty Program Data: Rewards points, membership status, redemption history, tier benefits
• Reservation Information: Table booking details, party size, special occasions, seating preferences
• Catering Details: Event information, guest count, menu selections, special requirements

2.2 Information We Collect Automatically

When you use our website or mobile app, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
• Usage Data: Pages visited, time spent on site, click patterns, search queries, referring websites
• Location Data: Approximate location based on IP address for delivery zone verification and restaurant recommendations
• Cookie Data: Session IDs, user preferences, authentication tokens, analytics data
• Performance Metrics: Page load times, error logs, app crashes, user interaction patterns

2.3 Information from Third Parties

We may receive information about you from external sources:

• Social Media: Profile information if you connect your social media accounts
• Payment Processors: Transaction verification, fraud prevention data
• Delivery Partners: Order status updates, delivery confirmation, driver location
• Marketing Partners: Campaign performance data, demographic information (anonymized)
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

3.1 Service Provision

• Process and fulfill your food orders, including preparation, delivery, and pickup coordination
• Manage your account, authenticate your identity, and maintain order history
• Handle table reservations and event bookings
• Process payments securely and manage billing
• Provide customer support and resolve any issues
• Improve our food quality, service efficiency, and user experience
• Maintain and optimize our website and mobile applications

3.2 Communication

• Send order confirmations, preparation updates, and delivery notifications
• Provide customer support responses and follow-up communications
• Send important notices about policy changes, service updates, or account security
• Deliver promotional emails, special offers, and new menu announcements (only with your consent)
• Share loyalty program updates, rewards notifications, and exclusive member benefits

3.3 Marketing and Analytics

• Create personalized food recommendations based on your order history
• Analyze website traffic, user behavior, and service usage patterns
• Measure the effectiveness of our marketing campaigns and promotions
• Conduct market research to develop new menu items and services
• Segment users for targeted advertising and personalized experiences

3.4 Legal Compliance and Safety

• Respond to legal requests, court orders, and regulatory inquiries
• Prevent fraud, unauthorized access, and other security threats
• Protect our rights, property, and the safety of our customers and staff
• Resolve disputes and enforce our terms of service
• Comply with food safety regulations and health department requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Stripe, PayPal, and other secure payment gateways for transaction processing
• Delivery Services: Third-party delivery partners for order fulfillment and tracking
• Cloud Storage: Amazon Web Services (AWS) and Microsoft Azure for secure data storage
• Email Services: Mailchimp, SendGrid for newsletter delivery and transactional emails
• Analytics Tools: Google Analytics, Mixpanel for website usage analysis
• Customer Support: Help desk platforms for managing customer inquiries

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legitimate interests:

• In response to court orders, subpoenas, or other legal processes
• To comply with applicable laws, regulations, or governmental requests
• To protect and defend our rights, property, or safety
• In cases of suspected fraud, security threats, or emergency situations
• To cooperate with law enforcement investigations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent or at your direction.

5. Data Security

5.1 Technical Measures

• Encryption: All data transmission is protected using SSL/TLS encryption protocols
• Firewall Protection: Advanced firewall systems protect our servers from unauthorized access
• Access Controls: Strict access controls ensure only authorized personnel can access personal data
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Data Backups: Regular encrypted backups to prevent data loss
• Vulnerability Testing: Regular security audits and penetration testing

5.2 Organizational Measures

• Comprehensive security training for all employees handling personal data
• Documented procedures for personal data handling and processing
• Confidentiality agreements with all third-party service providers
• Incident response plan for potential security breaches
• Regular security awareness training and policy updates

5.3 Your Security Responsibilities

You can help protect your account by:

• Creating strong, unique passwords for your account
• Never sharing your login credentials with others
• Logging out of your account when using public computers
• Being cautious of phishing emails and suspicious links
• Reporting any unauthorized account access immediately

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours as required by applicable law.

6. Cookies and Tracking Technologies

We use various tracking technologies to enhance your experience and analyze website usage:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, login state, shopping cart	Session
Functional Cookies	User preferences, language settings, location	Up to 1 year
Analytics Cookies	Website usage analysis and improvement	Up to 2 years
Marketing Cookies	Personalized advertising and campaign measurement	Up to 1 year

Additional Tracking Technologies:

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Advertising effectiveness measurement and retargeting
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for user preferences

Cookie Management: You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality and your user experience.

7. Your Privacy Rights

Under applicable privacy laws (GDPR, CCPA, etc.), you have the following rights regarding your personal information:

7.1 Right of Access

You can request a copy of the personal information we hold about you, including details about how we collect, use, and share your data.

7.2 Right to Rectification

You can request correction of any inaccurate or incomplete personal information we have about you.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal information, subject to certain legal obligations and legitimate business needs.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances.

7.5 Right to Data Portability

You can request your personal information in a machine-readable format to transfer to another service provider.

7.6 Right to Object

You can object to our processing of your personal information, particularly for direct marketing purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to automated decision-making, including profiling, that significantly affects you.

How to Exercise Your Rights: Contact us at [email protected] or +1 716-413-3630. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from children under 16 without parental consent, we will take steps to promptly delete that information from our servers.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal information internationally, we implement appropriate safeguards:

• EU-Japan adequacy decisions for transfers to approved countries
• Standard Contractual Clauses (SCC) approved by the European Commission
• Comprehensive data processing agreements with all international partners
• Appropriate technical and organizational security measures
• Regular compliance audits and monitoring

9.2 Transfer Destinations

Your personal information may be transferred to and processed in:

• United States: Cloud storage and payment processing services
• European Union: Data analytics and customer support services
• Other countries: As necessary for service provision with appropriate protections in place

10. Data Retention Periods

Information Type	Retention Period	Reason for Retention
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History	7 years	Tax and accounting requirements
Payment Records	7 years	Financial and legal compliance
Marketing Consent	3 months after withdrawal	Consent record keeping
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement
CCTV Footage	30 days	Security and safety purposes

Safe Data Disposal: When personal information reaches the end of its retention period, we ensure complete and secure deletion through:

• Electronic data deletion using industry-standard methods that make recovery impossible
• Physical destruction of paper records through certified shredding services
• Secure deletion of backup data and archived information
• Maintenance of disposal records for audit purposes

11. Third-Party Links

Our website may contain links to external websites operated by third parties, including:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment gateways and financial institutions
• Partner restaurants and delivery services
• Review platforms and food blogs

We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any external sites before providing your personal information. Your interactions with these third-party websites are governed by their own terms and privacy policies.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will notify you through:

• Prominent notice on our website homepage
• Email notification to registered users
• Pop-up notification when you log into your account
• Push notifications through our mobile app (if applicable)

12.2 Significant Changes

For material changes that significantly affect how we handle your personal information, we will:

• Provide at least 30 days advance notice
• Request explicit consent where required by law
• Offer you the option to delete your account if you disagree

Staying Informed: The latest version of our Privacy Policy is always available on our website. We recommend checking the "Last Updated" date regularly to stay informed about any changes.

14. Withdrawal of Consent

14.1 Marketing Communications

You can withdraw consent for marketing communications at any time through:

• Clicking the "Unsubscribe" link in any promotional email
• Updating your preferences in your account settings
• Contacting our customer support team
• Replying "STOP" to SMS marketing messages

14.2 Account Deletion

To delete your account and associated personal information:

1. Log into your account on our website
2. Navigate to Account Settings > Privacy Settings
3. Select "Delete Account"
4. Confirm your decision and provide a reason (optional)
5. Your account will be deactivated immediately and permanently deleted within 30 days

Important Note: Some information may be retained for legal compliance, such as order records for tax purposes, even after account deletion.

15. Conclusion

At Wing Snob, protecting your privacy is not just a legal obligation – it's a fundamental part of building trust with our customers. We are committed to transparency in our data practices and continuously work to improve our privacy protections.

Your trust enables us to provide you with exceptional food service and a personalized dining experience. We take this responsibility seriously and will continue to prioritize your privacy as we grow and evolve our services.

We encourage you to reach out with any questions or concerns about this Privacy Policy. Your feedback helps us improve our practices and better serve our community of food lovers.

Thank you for choosing Wing Snob and for taking the time to understand how we protect your personal information.

Remember to check this page periodically for updates. Last updated: January 3, 2025